FAQs

Frequently Asked Questions (FAQ)

Below are some of the most common questions we receive. If you don’t find the answer you’re looking for, please feel free to contact our customer support.

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1. What is Her Royal Tresses?

Her Royal Tresses is a premier wig brand dedicated to providing luxurious, high-quality wigs that empower you to express your unique style. Our collections blend innovative design with timeless elegance.

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2. How long does shipping take?

• Processing Time: Orders are processed within 2-4 business days.

• Shipping Time: Standard shipping usually takes 5-10 business days, depending on your location. Tracking information will be emailed to you once your order ships.

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3. What is your return policy?

Returns are accepted within 14 days of receiving your order. To be eligible, the wig must be unused, unaltered, unwashed, and in its original packaging with all tags intact. Please note, we do not offer refunds – returns are eligible for store credit only.

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4. How do I initiate a return?

To start the return process, please contact our customer support at [your email/contact info] with your order number and a brief explanation of the return. We will guide you through the process and provide further instructions.

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5. Do you offer exchanges?

Yes, exchanges can be processed as a return for store credit. Simply return the unwanted item following our return guidelines and then place a new order for your desired product.

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6. How should I care for my wig?

For optimal longevity and appearance, we recommend:

• Gently detangling with a wide-tooth comb or wig brush.

• Washing using wig-specific shampoo and conditioner.

• Air drying on a wig stand.

Detailed care instructions are provided with your wig, and our support team is always happy to help if you have further questions.

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7. How is my personal information protected?

Your privacy is important to us. We collect and use your data solely for processing orders, providing customer support, and sending occasional updates (with your permission). We use industry-standard security measures and do not share your personal information with third parties except as necessary for payment processing and shipping.

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8. How can I contact Her Royal Tresses?

If you have additional questions or need assistance, please contact us at herroyaltresseshelp@gmsil.com. We are here to help and ensure your experience is as royal as our wigs.

We hope these answers help you feel more confident about shopping with Her Royal Tresses. Thank you for choosing us to be part of your beauty journey!